At Belleville Market, we prioritize transparency and customer satisfaction.
Because Belleville is a multi-merchant marketplace, sales are generally considered final, with limited exceptions outlined below.
This policy helps our merchants maintain the quality and integrity of their unique products. Belleville brings together a variety of independent merchants and brands, each with its own assortment and inventory, so availability and individual circumstances may vary.
We appreciate your support for local and independent businesses and encourage you to make informed decisions when selecting products. If you have questions about a specific item before purchasing, our team is always happy to help.
Thank you for shopping Belleville and supporting our community of merchants.
Size Exchanges for New Apparel
For new, unworn apparel, Belleville will generally accommodate a size exchange when the same item is available in another size.
Items must be unworn, unused, with original tags attached, and accompanied by proof of purchase. Size exchanges are subject to current inventory availability.
If the requested size is no longer available or the item is no longer carried, the purchase remains subject to Belleville’s final-sale policy unless another exception is approved by our team.
Online Order Damages & Issues
When your online order arrives, please inspect it promptly. If an item is defective, damaged, or you receive the wrong item, contact us immediately at hello@bellevillemarket.com or call (484) 212-5605 so we can review the issue and help make it right.
Please include your order number and photos of the item and packaging when applicable.
Rare Circumstance Returns & Exchanges
In limited circumstances, Belleville may approve a return or exchange.
If a return is approved, the item must be returned at your expense within 14 days of the original purchase and must be:
- In the same condition in which it was received
- Unworn or unused
- With original tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
A 33.3% restocking fee may apply to approved returns.
To request a return, contact us at hello@bellevillemarket.com. If approved, we’ll provide instructions on how and where to return your item.
Returns may be sent to:
Belleville Market
20 South 3rd Street
Easton, PA 18042
Items returned without prior approval will not be accepted. Return shipping is the responsibility of the customer.
Non-Returnable Items
Certain items cannot be returned even when exceptions are granted, including:
- Perishable goods such as food, flowers, and plants
- Custom, personalized, made-to-order, and special-order products
- Seasonal merchandise, including Christmas and Harvest décor
- Paint
- Vintage and antique merchandise
- Items sold as-is
- Sale and clearance merchandise
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Gift cards
Sale items and gift cards are always final sale.
Refunds
Once an approved return has been received and inspected, we’ll notify you whether the refund has been approved.
If approved, your refund will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@bellevillemarket.com.
Questions?
If you have questions about an item, a size exchange, a damaged online order, or a possible return exception, please contact our Guest Services team before sending anything back.
