Job Description

The Guest Services Specialist is responsible for being the face of Belleville Market and provides our guests with exceptional retail service. The Guest Services Specialist connects with guests in genuine and authentic ways while sharing information about the full Belleville Market experience, including our merchants, products, services, and events. 

The Guest Services Specialist possesses the attention to detail necessary to ensure that the sales floor is fully stocked in a way that represents merchandising standards, knows how to identify guests needs, and can help bring them to life. This position works from Belleville Market in Easton, Pennsylvania. It reports to the Guest Experience Manager and has no supervisory responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Understand and embody company values in your appearance and service
  
• Greet guests to the store with enthusiasm  
  
• Demonstrate excellent customer care skills including capturing guest information at point of sale, following up with clients regarding promotions, new product arrivals, etc
  
• Drive conversion by telling the stories of products and generating conversation with guests    
  
• Replenish product to the sales floor as needed  
  
• Exhibit awareness of current promotional events and sales  
  
• Learn and use all available technology to perform daily tasks, including Macintosh programs, customer relationship management, and point of sale systems
  
• Work as a team player to ensure each guest receives the best service possible  
  
• Contribute to a high-energy, fast-paced environment  
  
• Promote and maintain a safe working and shopping environment  
  
• Assist operations team with shipping and receiving of goods
  
• Participate in regular one-on-ones, store events, staff meetings, and inventories as scheduled
  
• Light maintenance and other duties & activities as assigned. This job description is not to be considered all-inclusive
  

Requirements

• Be positive, empathetic, honorable, and self-aware
  
• Be dependable, on-time, and able to work within agreed scheduling needs for the store
  
• Strong verbal communication skills, coachable, passion for customer service and delivering an exceptional experience for guests  
  
• Have a working knowledge of Macintosh and Google Workspace products
  
• Possess 2+ years working in a retail environment
  
• Must be available to work weekends, nights, special events, and holidays
  
• Be able to occasionally lift and carry up to 50 pounds, move easily and safely up and down stairs and ladders, and be on your feet multiple hours per day
  
• Reliable Transportation
  

Benefits

• Hourly, Flexible Schedule
  
• Opportunity for advancement 
  
• Employee Discounts

Ready to Apply?

If you’re interested in joining our team, please complete our online Employment Application using the link below. Only applications submitted through the form will be considered. Due to the volume of inquiries, we kindly ask that you do not call the store regarding application status. We look forward to hearing from you!

• Belleville Market Employment Application

About Belleville Market

At Belleville Market, we reimagine the classic neighborhood department store. We offer a carefully curated collection of gifts, home décor, furniture, apparel, bath & body, and everyday essentials. Every corner of our store tells a story, and every team member plays a role in creating a seamless, enjoyable experience for our guests.

Position Summary

We’re looking for a proactive, organized, and hands-on Stock & Operations Coordinator to keep our back-of-house and floor operations running smoothly. You’ll manage inventory, oversee online order fulfillment, assist with restocking and merchandising, monitor perishables, and support cross-department operations. This role is essential to ensuring our guests always find what they’re looking for, while helping our store function efficiently behind the scenes.

Key Responsibilities

Inventory & Stockroom Operations

• Receive, inspect, and check in shipments; verify quantities and condition.
• Maintain accurate inventory records and organize the stockroom for efficiency.
• Assist with cycle counts, shrink prevention, and inventory accuracy initiatives.
• Monitor perishables/food inventory; track expiration dates, rotate stock, and manage waste or markdowns as needed.

Online & Fulfillment Support

• Pick, pack, and ship online orders promptly and accurately.
• Collaborate with Guest Services and Operations team to coordinate timely fulfillment.

Floor & Department Support

• Assist Guest Services with restocking floor merchandise during peak periods.
• Support Men’s Department and other sections with inventory management.
• Assist with floor moves, merchandising resets, and visual updates.

Process & Operations Improvement

• Identify inefficiencies in stockroom, fulfillment, and floor processes.
• Collaborate with the Director of Retail Operations to implement improvements.

General Store Operations & Upkeep

• Support overall store operations beyond inventory, helping maintain a clean, organized, and guest-ready environment.
• Perform light janitorial and maintenance tasks such as trash removal, breaking down boxes, spot cleaning, paint touch-ups, and other minor upkeep as needed.
• Ensure the showroom, stockroom, and common areas are safe, tidy, and well-maintained.
• Assist with operational tasks such as changing water dispensers, stocking cleaning supplies, or other ad hoc duties as assigned.

Qualifications

• High school diploma or equivalent; retail or operations experience preferred.
• Experience in stockroom operations, inventory management, or fulfillment.
• Strong organizational and multitasking skills.
• Ability to lift, move merchandise, and perform physical tasks.
• Excellent communication and teamwork skills.
• Comfortable in a fast-paced retail environment; flexible with hours.
• Detail-oriented and accurate in recordkeeping and data entry.
• Proficient with inventory systems and basic computer tools.
• Reliable transportation.
  
  

Working Conditions

• Work in the stockroom, sales floor, and shipping areas.
• Standing, walking, bending, and lifting required throughout the shift.
• Early morning or weekend shifts required to support deliveries or events.
• Frequent collaboration with Guest Services, Merchandising, and Ops teams.
  
  

Why Join Belleville Market?

• Be part of a growing, curated department store that values creativity, quality, and independent merchants.
• Work closely with a collaborative leadership team and a talented community of makers and creators.
• This position features Paid-Time-Off, a full-time schedule, generous employee discounts.

Ready to Apply?

If you’re interested in joining our team, please complete our online Employment Application to submit your resume and cover letter. Only applications submitted through the form will be considered. Due to the volume of inquiries, we kindly ask that you do not call the store regarding application status. We look forward to hearing from you!

• Belleville Market Employment Application

Position Overview

The Marketing & Events Coordinator will help plan, organize, and execute events that drive guest engagement and strengthen Belleville Market’s identity as a neighborhood destination.

This role will start as a part-time position, focusing on coordination and execution, with the goal of evolving into a full-time role as Belleville’s marketing and event programming expand.

You’ll be the bridge between our internal team, merchants, and community partners — helping turn ideas into memorable experiences.

PHASE 1: Part-Time (Launch Stage)

Approx. 20–25 hours per week

Core Focus

Establish consistency and communication around events and marketing while building the foundation for a larger program.

Responsibilities

• Coordinate logistics and vendor communication for Belleville Street Faire
• Assist with planning and execution of in-store activations (Minimum of 1–2 per month)
• Work with merchants to promote their in-store events or demos
• Maintain the master event calendar and communicate key dates internally
• Support content creation for events — photos, short videos, and social posts
• Draft event-related email marketing and social captions (in collaboration with management)
• Create simple in-store signage or print materials using templates
  Assist with post-event wrap-ups and photo archiving
• Be present at key events for coordination and guest support
  
  

Skills & Experience

• Strong organizational and communication skills
• Comfortable juggling multiple small projects
• Some event coordination or retail marketing experience preferred
• Creative thinker who enjoys storytelling and visuals
• Comfortable using social media platforms, Canva, or similar tools
• 2+ years of experience in marketing, events, or retail coordination
• Strong project management and communication skills
• Understanding of social media, email marketing, and event promotion
• Eye for design and branding consistency
• Self-starter with creative energy and attention to detail
• Comfortable engaging with vendors, artists, and community partners

Success Indicators

• Events run smoothly and consistently
• Merchants and vendors communicate clearly
• Event attendance and engagement grow
• Belleville Market develops a steady “what’s happening” rhythm

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PHASE 2: Full-Time (Growth Stage)

Approx. 35–40 hours per week

Expanded Focus

Take ownership of Belleville Market’s marketing and events calendar — from strategy and concepting to execution and storytelling.

Additional Responsibilities

• Plan, develop, and execute all seasonal campaigns and flagship events (Street Faire, Holiday Open House, Spring Kickoff, etc.)
• Manage marketing communications, including social media scheduling (Zoho Social) and email newsletters
• Develop and pitch new in-store activations — workshops, demos, pop-ups, and partnerships
• Work closely with the Merchant Management team to build merchant engagement and co-hosted events
• Oversee event logistics, staffing, and budget coordination
• Write, design, and schedule event promotions and recaps
• Build community relationships (local partners, media, sponsors)
• Develop and manage marketing materials and brand consistency
• Track and report event metrics (attendance, sales lift, engagement)
• Lead event-day coordination and vendor relations for Street Faire

Success Indicators

• Belleville Market establishes a recognizable annual event rhythm
• In-store traffic and sales lift during event periods
• Merchant participation and satisfaction increase
• Marketing campaigns show consistent tone and engagement
• Belleville Market grows its footprint as a cultural and shopping destination

The Ideal Candidate

You’re creative, community-minded, and love the details that make experiences special. You’re as comfortable checking off a logistics list as you are brainstorming the next big in-store activation. You understand what makes people want to show up — and you’re passionate about helping small businesses and makers shine.

Compensation & Growth Path

• Phase 1 (Part-Time): Hourly rate, 20–25 hrs/week
• Phase 2 (Full-Time): Salary or hourly with benefits, 35–40 hrs/week
• Performance-based review after 6–12 months to assess transition to full-time

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Ready to Apply?

If you’re interested in joining our team, please complete our online Employment Application to submit your resume and cover letter. Only applications submitted through the form will be considered. Due to the volume of inquiries, we kindly ask that you do not call the store regarding application status. We look forward to hearing from you!

• Belleville Market Employment Application

Thank you for your interest in joining Belleville's Merchandising & Merchant Support Team. While we don’t have any current openings, we’re always growing and looking for talented people who share our passion for creating memorable experiences.

Check back soon for new opportunities, or follow us on social media to stay updated on the latest news and openings.