Job Board: Guest Services Associate, Manager on Duty

Part-Time | 20-30 Hrs/Week | Belleville Market, Easton, PA 
Starting at $16/hr

Belleville Market is Easton’s neighborhood department store. We bring together thoughtfully curated goods from independent makers and select brands with warm, genuine hospitality and a shopping experience that feels personal, welcoming, and human.

We’re looking for a Guest Services Associate – Manager on Duty (MOD) to serve as both a highly engaged member of our Guest Services team and a trusted floor leader during designated shifts.

The MOD helps ensure the Market runs smoothly day-to-day by supporting guests, guiding the team, responding to issues, and maintaining Belleville’s standards for hospitality, presentation, and operations.

This position reports to the Guest Experience Manager and does not have formal supervisory responsibilities.

Guest Experience & Hospitality

  • Deliver warm, proactive, and genuine guest service throughout the Market
  • Champion Belleville’s GUEST service model: Greet Every Guest, Understand Needs, Explain Features & Benefits, Suggest Add-Ons, Thank Them
  • Help guests discover products, merchants, services, and events throughout Belleville
  • Support sales through thoughtful recommendations, product knowledge, and conversation
  • Handle guest questions and routine concerns with professionalism and good judgment
  • Maintain awareness of current promotions, events, and seasonal initiatives

Manager on Duty Responsibilities

When assigned as Manager on Duty:

  • Serve as the on-floor leader and primary point of contact during the shift
  • Maintain an active and visible presence throughout the Market
  • Coordinate Guest Services coverage, breaks, daily priorities, and register support
  • Reinforce Belleville service standards and provide in-the-moment coaching when needed
  • Respond to guest service and operational issues and escalate significant concerns appropriately
  • Serve as a resource for merchants and direct questions to the appropriate team member
  • Monitor store presentation, cleanliness, safety, guest flow, and overall readiness
  • Oversee opening and/or closing responsibilities and cash-handling procedures
  • Communicate notable issues and follow-up needs to store leadership

Sales Floor & Operations

  • Keep the sales floor welcoming, organized, stocked, and guest-ready
  • Replenish merchandise and supplies as needed
  • Support register operations during high-volume periods
  • Support events, tastings, merchant activations, and special programming
  • Help maintain a safe and professional environment for guests, merchants, and team members

Team & Department Leadership

  • Serve as a positive example and resource for Guest Services Associates
  • Reinforce expectations established by the Guest Experience Manager and store leadership
  • Help onboard and support newer team members
  • Communicate recurring challenges, opportunities, and team needs to leadership
  • As Belleville’s department structure continues to evolve, MODs may be assigned responsibility for helping lead and champion a specific department or area of the Market
  • Department ownership may include developing deeper product knowledge, supporting standards, and helping identify opportunities to improve the guest experience and department performance

What We’re Looking For

  • 2+ years of retail, hospitality, guest experience, or related experience preferred
  • Previous key holder, shift lead, or leadership experience strongly preferred
  • Strong communication, problem-solving, and organizational skills 
  • Guest-first, solutions-oriented mindset
  • Confidence providing direction and feedback to peers
  • Dependable, punctual, and comfortable taking ownership of a shift Ability to work in a fast-paced, collaborative environment
  • Availability for weekends, evenings, holidays, and special events Ability to occasionally lift up to 50 pounds, navigate stairs and ladders, and remain on your feet for extended periods 

What Success Looks Like

A successful MOD helps the Market feel welcoming, organized, calm, and well-led.

Guests receive attentive service, associates know what needs to be done, merchants have a knowledgeable point of contact, and issues are handled thoughtfully and efficiently.

Above all, the MOD takes ownership of the shift and helps ensure the experience always feels unmistakably like Belleville.

Belleville Market Employment Application