Katydid Hill- Stardust Tea

At Belleville Market, we prioritize transparency and customer satisfaction.

However, it is essential to note that all sales are final. This policy is in place to ensure that our merchants can maintain the quality and integrity of their unique products.

As a multi-merchant marketplace, we collaborate with various local vendors who offer a curated selection of items. Each merchant operates independently outside of Belleville Market, and their policies may vary. 

We appreciate your support for local businesses and encourage you to make informed decisions when selecting products. If you have any questions regarding a specific item or its merchant, please do not hesitate to reach out for clarification before completing your purchase.

Thank you for shopping local and supporting our community of merchants. Your understanding of our return and exchange policy is greatly appreciated.

Online Order Damages and Issues
When ordering online and receiving your item, please inspect your order upon reception and contact us immediately at hello@bellevillemarket.com or call (484) 212-5605 if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Rare Circumstance Returns & Exchanges
If, in rare cases, a return is approved, the item must be returned to us at your expense within 14 days of the original purchase.

Additionally your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bellevillemarket.com. Please note that returns will need to be sent to the following address: 20 South 3rd Street, Easton, PA 18042.  

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns are returned to Belleville Market at your expense. 

You can always contact us for any return question at hello@bellevillemarket.com. 

Non-Returnable Items
Certain types of items cannot be returned even if exceptions are granted: perishable goods (such as food, flowers, or plants), custom and made-to-order products (such as special orders or personalized items), seasonal items (such as Christmas and Harvest decor), paint, vintage and antique items, items sold as-is, sale and clearance items, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we can never accept returns or exchanges on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bellevillemarket.com.